Robert Lowe

Google Docs lost my data

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A few hours ago I received the following apologetic email from Google. (Image here.)


We are contacting you because a technical error caused a problem with your [redacted] account. Regrettably, this bug led to the loss of the audio files you had uploaded to your Google Docs account. Our engineers worked for days, but were unable to recover all of them. We have however recovered 1 out of 2 items, which are listed at the end of this email. We cannot provide you with the names of the files that were not recovered since they were fully deleted from our systems. We are very sorry.

We understand this error may have led you to question your trust in Google. We want to reassure you that we are making improvements to continue protecting your account. If you have any questions, please respond to this message.

With regret and a promise to do better,
The Google Docs Team

The information in the email checks out—I do indeed have a file in Google Docs with the same name as the one that was listed at the end of the email (uploaded for testing purposes as it happens), and another audio file that I believe I had uploaded is no longer there.

As it happens the missing file is not vital and was easily recoverable by other means. Nevertheless, my faith in the service is definitely shaken—I certainly have other data in Google Docs that I would be much more unhappy about losing. I’m curious how many other users have been similarly affected.

Aside from that, I find it interesting that the email refers specifically to audio files. Right now Google Docs doesn’t do anything special with audio files. What changes were going on under the hood that would cause audio files in particular to be affected?

Update: As TOMHTML points out in a comment, the problem was first reported over a month ago.

Written by rmlowe

April 22, 2011 at 5:13 am

Posted in Uncategorized

Masjid Sultan

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I spent Chinese New Year in Singapore where, as in Hong Kong, many businesses shut down for the holiday, so I had plenty of time to visit some of the city-state’s most photogenic spots, including Masjid Sultan, where the steward was gracious enough to let me use my tripod to take some photos of the prayer hall.

Masjid Sultan

Written by rmlowe

March 23, 2010 at 12:58 am

Posted in Photos, Travel

Temple of Saturn

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At the end of February I spent a week in Rome at NetDimensions’ sales and partner conferences.

The conference finished on the Friday morning, so on Friday afternoon I had some time to take my camera for a walk around the Forum. One of the most distinctive structures in the Forum is the eight columns of the front portico of the Temple of Saturn, which is the only part of the temple that remains standing. Herewith some photos taken from the Capitoline Hill.

Roman Forum and Colosseum

Looking towards the Colosseum, with the temple in the foreground.

Roman Forum and Palatine Hill

Looking towards the Palatine Hill, with the temple portico on the right.

Arch of Tiberius

I believe the structure in the center is the Arch of Tiberius, again with the temple portico on the right. (Update: a commenter points out that the central structure is actually the Arch of Septimius Severus.)

Written by rmlowe

March 19, 2010 at 10:09 pm

Posted in Photos, Travel

As Pretty as an Airport: RGN

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In November I started a Flickr set named As Pretty as an Airport, after a Douglas Adams quotation.

This was intended as a challenge to myself—to create beautiful photos of buildings that are, on the whole, notoriously ugly.

Returning from BarCamp Yangon I had some time to kill at Yangon International Airport, which I thought was going to be particularly challenging to photograph until I noticed the patterns of light on the walls.


This is probably my favorite in the series so far.

Written by rmlowe

January 26, 2010 at 10:25 pm


with 2 comments

This past weekend I was fortunate enough to attend BarCamp Yangon, the first BarCamp to be held in Burma/Myanmar.

2,700 people attended over the course of two days. Six rooms were available, and all were in use almost constantly. This level of participation at a BarCamp is unprecedented to my knowledge. The organizers did an incredible job of managing a crowd that vastly exceeded expectations. There’s clearly an appetite for such self-organized events in the city, and it will be fascinating to see what other events this first BarCamp inspires.

I was one of a half-dozen or so foreigners in attendance, and we were served by an enthusiastic and capable translation team of around the same size.

On Saturday afternoon I gave a presentation about Web single sign-on using SAML, a technology that I know little about but have had cause to study recently. About fifty people attended. I had two translators, madyjune (who has English-language accounts of both days) and Angelo. They both did a fine job translating what was a fairly technical presentation, although I suspect much of the audience didn’t really need the translation. At one point I asked how many people were actively involved in creating or maintaining Web sites or Web-based applications. Only three people raised their hands. Later I asked how many knew what XML was, and only one hand was raised. In both cases I found the number of affirmative responses shockingly low. My impression was that there were a number of factors that make it hard for Burmese to get involved in Web development (at least on a personal level rather than as an employee of a company or government organisation), including unreliable and filtered Internet access, and difficulty in registering Internet domain names.

A couple of the examples in my presentation used examples that involved e-commerce (although there’s nothing in SAML that’s specific to e-commerce scenarios). Belatedly I realized how inappropriate those examples were. E-commerce doesn’t exist in Burma. Neither do credit cards.

Compared with most major cities in the region, Yangon feels quiet, calm and uncrowded. Infrastructure is underdeveloped by regional standards. In other cities, if the electricity grid goes down it’s viewed as a minor disaster; in Yangon it’s practically a daily occurrence, and is generally met with humour. Most major buildings (universities and hotels for example) have their own generators. This isn’t just prudence; it’s a necessity.

Mobile phone roaming services appeared to be unavailable. Mobile phone data services appear to be unavailable even to locals. There was no Internet access in the hotel that I stayed at. Many bloggers I met told me they would update their blogs more frequently if not for unreliable Internet access. Internet access at the BarCamp appeared to be unfiltered, but I understand that this was a special concession by the country’s two ISPs to the BarCamp organisers. Many Web sites—including popular blogging sites, YouTube and Twitter—are generally blocked. (Facebook, which was blocked in Saigon when I last visited, appears to be tolerated in Yangon.) It was clear that most of the technically-literate BarCamp attendees were well aware of how of circumvent these restrictions; however, presumably the same isn’t true of the population at large.

People don’t talk about politics much. This could be taken as apathy but is more likely caution—I have been told that Burmese are strongly discouraged from discussing politics with foreigners. On the few occassions the topic was raised I got the impression that people generally hold the junta responsible for their country’s relative poverty.

Written by rmlowe

January 26, 2010 at 2:38 am

Posted in Travel, Yangon